How to Switch Your Fibre Line From Another Provider to Mweb

• Are You Wanting to Switch to Mweb?

  Switching to Mweb Fibre is simple. Follow the steps below to enjoy fast and reliable internet.

• 1. Cancel with Your Current Service Provider

  Start by notifying your current Internet Service Provider (ISP) to cancel your services with them. Keep in mind the following:

  • Notice Period: Most ISPs require a 30-day notice period.
  • Fees: A cancellation or migration fee may apply, depending on your current ISP’s terms.
  • Line Release: Once your line is released by your previous ISP, your Mweb order will proceed.

  Note: The time it takes for your line to be released is determined by your current ISP. Mweb has no control over this timeframe.

• 2. Sign Up for Mweb Fibre

  After ensuring your current ISP has started the cancellation process, follow these steps to sign up for Mweb Fibre:

  1. Visit Our Website: Go to https://www.mweb.co.za/switch and complete the sign-up process.
  2. Provide Your UID (Unique Line ID): Obtain your UID from your existing ISP and email it to switch@mweb.com.

  Here are some examples of how Unique Line IDs vary by Fibre Network Operator (FNO):

  FNO	Example UID Format
  Frogfoot	FRG123456-CPT-B1
  Openserve	B123456789
  Vumatel	VT-KR-EC-1234

• 3. Activate Your Mweb Fibre Services

  Once your previous ISP has confirmed the termination of your service, Mweb will activate your Fibre service. Here's what to expect:

  • You’ll receive updates via email and SMS.
  • Once activation is complete, you can start enjoying your Mweb Fibre connection.