Getting Started

Account & Security

Billing & Payments

Products & Services

Connectivity & Network

Support & Help

Mobile App

mweb mobile app navigation

Learn how to move around the Mweb Mobile App and quickly find billing, products, support, and network tools.

Understand the layout of the Mweb Mobile App and learn where to find billing, products, messages, live chat, and network tools.

Navigating the Mweb Mobile App | Find What You Need Fast

Navigating the Mweb Mobile App

Find out how to log in to the Mweb Mobile App using your email, username, mobile number, or biometrics. Get help if you’re unable to log in.

Mweb Mobile App Login | How to Sign In

Logging In to the Mweb Mobile App

Download the Mweb Mobile App and learn how to log in, navigate the dashboard, and manage your account, billing, and services on the go.

Getting Started With the Mweb Mobile App | Mweb

Getting Started With the Mweb Mobile App

Mail

Webmail

Learn how to set an email alias as your default From address in Mweb webmail so new emails send from the correct address.

Set Default From Address in Webmail | Mweb

How to Set an Email Alias as Your Primary Sending Address

Why Your Sent Emails May Appear Missing After the Migration

Troubleshooting

If your POP mail is not downloading in Outlook, follow this Mweb guide to fix the issue safely by creating a new profile and keeping your PST file.

POP Mail Not Downloading - Outlook POP Repair | Mweb

Fixing POP Mail That Will Not Download in Outlook

How to Restore Emails From the Trash Folder After Mail Migration

Order Tracking

Find out how festive season fibre network freeze periods affect installations, upgrades, and support during December and January.

Fibre Network Freeze Periods Over December | Mweb

Festive Season Fibre Network Freeze Periods (2025–2026)

If you cannot access your mailbox while using a roaming or non-Mweb network, your connection IP may be blacklisted. Learn how to check and use Webmail to log in.

Blacklisted IP on Roaming Networks - Email Access Help | Mweb

Check If Your IP Is Blacklisted

If your POP mailbox keeps downloading old emails or creating duplicates, the issue is caused by how POP works. Learn why it happens and the best way to stop it.

POP Mail Duplicate Emails - Why Outlook Downloads Messages Twice | Mweb

Why POP Mail Downloads Duplicate Emails

Antispam Cloud

Learn how to find and release email held in the Antispam Cloud quarantine. Follow simple steps to recover missing messages and allow trusted senders.

Recover Missing Email - Release Quarantined Mail | Mweb

How to Release Email from Quarantine

Learn how to find missing email using simple checks in your mailbox and Antispam Cloud. Follow these steps to recover lost, delayed, or quarantined messages.

Find Missing Email - Troubleshoot Missing Mail | Mweb

How To Find Missing Email

Learn how to use Antispam Cloud’s Continuity tools to view queued mail, manage delivery delays, and send email when your normal mail service is offline.

Email Continuity Tools – Delivery Queue & Emergency Mail | Mweb

Using the Continuity Tools in Antispam Cloud

This article explains the protection tools available on Antispam Cloud and how they help protect your email from spam, viruses, and malicious threats.

Protection Tools on Antispam Cloud

This article explains how training messages work in Mweb Antispam Cloud and how they help improve email filtering and spam detection accuracy.

Training Messages in Antispam Cloud

This article explains how to use the reporting tools in Mweb Antispam Cloud to monitor email activity and improve spam detection and filtering accuracy.

Using the Reporting Tools in Antispam Cloud

Follow the steps to access Antispam Cloud for the first time. Learn how to retrieve your login link, set your password, complete Two Step Authentication, and sign in securely to manage your spam settings.

Log In to Antispam Cloud | Mweb

Accessing the Antispam Cloud Portal

Learn what Antispam Cloud is and how it protects your Mweb email from spam, phishing, viruses, and unwanted messages. Understand the key features that help you manage your email security.

About Antispam Cloud | Mweb

About Antispam Cloud

Learn how to access the Antispam Cloud portal, retrieve your login link, create a secure password, and manage your spam settings. Simple steps for Mweb email users.

Antispam Cloud Login Guide - Retrieve Login, Set Password | Mweb

Manage Spam Settings on Antispam Cloud

Hardware Setup

LTE Routers

Set up your ZTE K10 router in a few easy steps. Learn how to insert your SIM, power on, connect to WiFi, and get online quickly with this Mweb quick start guide.

ZTE K10 Router Setup - Quick Start Guide | Mweb

ZTE K10 Router Quick Start Guide

Learn how to increase Outlook’s 50GB data file limit for larger Mweb mailboxes. Step-by-step guide for Windows users with mailboxes over 50GB.

Increase Outlook Mailbox Size Limit - Fix 50GB Restriction | Mweb

How To Use Outlook With a Mailbox Larger Than 50GB

Received a mailbox quota warning from Mweb? Learn how to clear space safely, avoid phishing scams, and upgrade your mailbox storage if needed.

Mailbox Quota Warning – Free Up Space Safely or Upgrade | Mweb

Mailbox Quota Warning – What It Means and What to Do

Learn why you can’t send emails when connected through another ISP and how to fix SMTP settings to match your email provider.

Can’t Send Email When Connected to Another ISP | Mweb

Why You Can’t Send Mail When Connected Through Another ISP

Seeing your IP listed on a PBL? Learn why it’s normal for most internet connections and how to check your Mweb email settings for smooth sending.

PBL IP Listing Explained | Mweb

Why You Might See a PBL Listing When Checking Your IP

Having trouble sending email due to a blacklisted IP? Learn what CGNAT is and how it can affect mail delivery when connecting through another ISP’s network.

What Is CGNAT? - Email Sending Issue | Mweb

What Is CGNAT?

Learn why you can’t send mail using Mweb’s SMTP server if your domain isn’t hosted by Mweb, and how to fix outgoing mail errors.

SMTP Server Error - Sending Mail Blocked | Mweb

Why You Can’t Send Mail Using Mweb’s SMTP Server

This article explains how to save and manage your tasks in Mweb Webmail, helping you keep track of to-dos using Mweb’s webmail features.

How to Save Your Tasks in Mweb Webmail

This guide explains how to back up your Briefcase files in Mweb Webmail, helping you safely download and store your files for future use.

How to Back Up Briefcase Files in Mweb Webmail

Mweb Mail Upgrade - Faster, Smarter Email | Mweb

Your Mweb Mail Is Getting an Upgrade

Learn what bounce messages (NDRs) are, why emails fail, and how to fix hard and soft bounces in your Mweb email.

Bounce Messages – Hard & Soft Bounces Explained | Mweb

Understanding Bounce Messages in Email

Account and Billing

Learn how Mweb debit mandates work, including debit order dates, first payment rules, cut-off times, and bounce fees.

Debit Mandate Details - Payment Rules | Mweb

Debit Mandate Information

Connectivity

Fibre

Vuma Reach

Learn how to pay for your Vuma Reach services with Easypay. Pay in-store at Shoprite, Checkers, PEP, Clicks, Pick n Pay, and more, or use online and app options.

Vuma Reach Payments – Easypay & Retail Options | Mweb

How to Pay for Your Vuma Reach Service

Use auto-complete in Mweb Webmail to fill To, Cc and Bcc quickly. Type a name or address, then choose from suggestions pulled from Contacts, aliases, recent recipients and (if available) your Global Address List.

Mweb Webmail – Auto-complete Addresses | Mweb

Auto-complete

Learn the basics of composing in Mweb Webmail: choose From and signature, add recipients (To/Cc/Bcc) with the contact picker, write a subject, and format your message with the editor. Tips for Bcc privacy and attachments.

Mweb Webmail – Composing Email Messages | Mweb

Composing Email Messages

Learn how to flag and unflag messages in Mweb Webmail, view all flagged mail, filter by flag, and understand how flags sync with Outlook and mobile via IMAP/ActiveSync

Mweb Webmail – Flag Email for Follow-Up | Mweb

Flag Email for Follow-Up

Learn how to send emails in Mweb Webmail: use Send, Cancel (with autosave), Save Draft, attach or drag-and-drop files, set priority, request read/delivery receipts, flag for follow-up, link files from Briefcase, and insert inline images.

Mweb Webmail – Sending a Message | Mweb

Sending a Message

Learn how to reply in Mweb Webmail: use Reply or Reply All, check recipients, edit the subject/body (prefixed with “Re:”), and send. Tips for etiquette and attachments.

Mweb Webmail – Replying to Email Messages | Mweb

Replying to Email Messages

Learn how to forward emails in Mweb Webmail: open a message, choose Forward, add recipients, and send. See how subjects are prefixed with “Fwd:” and how to enable auto-forwarding. Tip: keep the total size under 35 MB.

Mweb Webmail – Forwarding Email Messages | Mweb

Forwarding Email Messages

Learn how to forward multiple emails at once in Mweb Webmail: select messages, choose Reply ▸ Forward to attach them as .eml files in one email. Tip: keep the total size under 35 MB or send in batches.

Mweb Webmail – Forward Multiple Emails | Mweb

Forwarding Multiple Messages

About Mail

se Mweb Webmail in current versions of Chrome, Edge, Firefox and Safari on desktop and mobile. Enable cookies/JavaScript and see quick tips if pages don’t load correctly.

Mweb Webmail – Supported Browsers & Devices | Mweb

Supported Browsers & Devices for Mweb Webmail

Pick a storage size that suits you (10 GB/25 GB/50 GB). See how to check usage, choose a new size and request a change without losing mail.

Mweb Mail – Upgrade or Change Mailbox Storage | Mweb

Upgrade or Change Mailbox Storage

Quick reference for Mweb Mail settings: IMAP 993, POP 995, SMTP 587 with authentication and encryption. Use these in Outlook, Apple Mail and mobile apps.

Mweb Mail – Email Server Settings (IMAP/POP/SMTP) | Mweb

Email Server Settings

See how Mweb protects your mailbox with filtering, Quarantine and encryption, plus tips to avoid scams and report abuse.

Mweb Mail – Security & Privacy Overview | Mweb

Security & Privacy

Learn what Mweb Webmail is, its features, and how it helps you manage your Mweb email, calendar, and contacts all in one secure platform.

Mweb Webmail - Email, Calendar and Contacts | Mweb

What Is Mweb Webmail?

Explore mailbox storage options (10 GB/25 GB/50 GB), attachment size, filtering, Quarantine and Spooling, plus Webmail tools like Calendar, Tasks and Briefcase.

Mweb Mailbox Features – Storage & Attachments | Mweb

Mailbox Features

Learn how to delete emails in Mweb Webmail using the Delete button, right-click or the Del key. Choose a delete action, undelete from Deleted Items, and note that Junk Email deletions are permanent.

Mweb Webmail – Deleting Email Messages | Mweb

Deleting Email Messages

Learn how browser notifications work in Mweb Webmail: allow alerts for new email, calendar reminders and chat, manage which alerts you receive in Account settings, unblock notifications in your browser, and dismiss the “notifications disabled” banner.

Mweb Webmail – Browser Notifications | Mweb

Browser Notifications

Learn how to read and manage messages in Mweb Webmail: open in preview or pop-out, reply/forward, move to Junk, mark/flag, trust or block senders, show external images, use Unsubscribe, view tracker notices, and download single or all attachments (ZIP).

Mweb Webmail – Reading Email Messages | Mweb

Reading Email Messages

Application Setup

Step-by-step instructions to configure Mweb Mail on Android and iOS using IMAP or POP with SMTP 587 authentication.

Set Up Mweb Email on Android & iOS Devices | Mweb

How to Set Up Email on Mobile Devices (Android & iOS)

Quick setup steps for Outlook, Gmail app and Apple Mail using IMAP and SMTP 587 with authentication.

Set Up Mweb Mail on Outlook, Gmail & Apple Mail | Mweb

Email Setup Guides: Outlook, Gmail & Apple Mail

Troubleshoot why Mweb Mail is not sending. Check SMTP 587 with authentication, sending rules, attachment size, and recipient Spam/Quarantine.

Fix Mweb Mail Not Sending Emails | Mweb Support

Why Emails Are Not Sending

Troubleshoot missing mail. Check IMAP settings, Quarantine, mailbox storage, filters and spooling.

Fix Mweb Mail Not Receiving Emails | Mweb Support

Why Emails Are Not Being Received

Learn why emails go to Spam and how to stop it in Mweb Mail. Train your inbox, adjust filters, and release messages from Quarantine when legitimate.

Stop Mweb Emails Going to Spam | Mweb Support

Why Emails Go to Spam and How to Stop It

Step-by-step instructions to clear browser cache and cookies for smoother access to Mweb Webmail.

Clear Browser Cache for Mweb Webmail | Mweb Support

How to Clear Browser Cache and Cookies for Webmail

Security

Learn how to identify and avoid email scams, including phishing, fake invoices, and prize notifications, to keep your Mweb account safe.

Recognise and Avoid Email Scams | Mweb

How to Recognise and Avoid Email Scams

Learn how to report spam or phishing emails to Mweb, block senders and keep your mailbox safe.

Report Spam or Phishing Emails in Mweb Mail | Mweb

How to Report Spam or Phishing Emails

Learn how to use Advanced Search in Webmail: search across all folders and items, add criteria (From/To, subject, words, date ranges, attachments, folder), and review results in a separate window. Note: special characters aren’t searched.

Webmail – Advanced Search | Mweb

Advanced Webmail Search

Step-by-step guide to logging into your Mweb Webmail account securely from any browser.

How to Log In to Mweb Webmail | Mweb Support

How to Log In to Webmail

Learn how to search in Mweb Webmail: use Search and Advanced Search across folders, enter keywords or addresses, and sort or filter results. Note: special characters (e.g., @, #, %) aren’t searched.

Mweb Webmail – Search Email Messages | Mweb

Searching Email Messages

Manage folders in Mweb Webmail: understand Inbox, Drafts, Deleted Items, Junk Email and Sent Items, create and move folders, rename or delete, share folders, run content filters, and use Disposable Address.

Mweb Webmail – Managing Email Folders | Mweb

Managing Email Folders

Learn how to use content filtering in Mweb Webmail: set conditions (sender, subject, attachments, size), choose actions (move, delete, forward, add header, mark read), order filters, and run filters on demand.

Mweb Mail Content Filtering – Create Email Rules | Mweb

Content Filtering

Learn the basics of Mweb webmail: navigate Inbox and folders, use the Messages view, select multiple emails, search, sort, filter, and perform common actions.

Navigating the Mweb Mobile App

How the Mweb Mobile App Is Laid Out

The Dashboard (Your Home Screen)

Bottom Navigation Bar

The Menu

Switching Between Sections

How the Mweb Mobile App Is Laid Out

Good to Know